Coles

OUR MISSION

To inspire our customers and those they care about with life-enriching products and experiences.*

OUR VISION

Making Connections. Creating Experiences.

OUR CUSTOMER PROMISE

We exist to add a little joy to our customers’ lives, each time they interact with us or our products.

OUR BELIEFS

• Customer Engagement: We exist to add joy to our customers’ lives – when they interact with us and when they interact with our products.
• Customer Joy: Each and every person in the company should understand how his or her work contributes to the creation of joyful customer moments.
• Respect: We owe to each other, irrespective of role or position, the same level of respect and caring as we would show to a valued friend.
• Teamwork: We have a responsibility to create an environment where each individual is inspired to perform to the best of his or her ability.
• Passion: Passion creativity and innovation are the keys to sustainable growth and profitability. Each individual working at Indigo should reflect this in his or her work. Our role, as a company, is to encourage and reward the demonstration of these attributes.
• Community: We have a responsibility to give back to the communities in which we operate.